Terms and Conditions

1. Agreeing to these terms

These Terms are an agreement between you and RateCarriers ("RateCarriers," "we," "us"). By using RateCarriers.com (the "Site"), or by creating an account, you agree to these Terms, our Privacy Policy and our Community Guidelines. If you don't agree, please don't use the Site.

2. Who can use RateCarriers

• You must be at least 18 years old to create an account, rate a carrier, answer carrier questions or post comments. Anyone may browse.
• One account per person. Don't create accounts for someone else or to get around a suspension.
• Give us a real email address you can access. We use it for your account, not to identify you publicly.

3. What RateCarriers is (and isn't)

RateCarriers is an independent site where truck drivers rate and discuss the carriers they've driven for. We are not a carrier, broker, staffing agency, recruiter or employer, and we're not a party to any job or contract between you and a carrier.

Ratings, comments and answers are the opinions and experiences of individual drivers, not statements of fact by RateCarriers. We don't verify every claim a driver makes. Carrier details such as DOT numbers, addresses, fleet size and safety data come mostly from public government sources like the FMCSA, which can be incomplete or out of date. Always do your own checking before making decisions about a job.

4. Your account and handle

• You post under a driver handle you choose. Your handle is public; your email address and password are not.
• Pick a handle that doesn't reveal your real name or identify anyone else.
• Keep your password private. You're responsible for activity on your account.
• Tell us right away at if you think someone else has used your account.

5. Ratings, answers and comments

• Only rate carriers you have driven for or currently drive for, including as a leased-on owner-operator or trainee.
• Each account gets one rating per carrier. You can update it any time; the newest version replaces the old one.
• You can edit a comment for 15 minutes after posting and delete your own comments at any time.
• Everything you post must follow the Community Guidelines. In short: firsthand experience, no naming or identifying individual people, no fake or conflicted reviews, no threats or harassment.

6. Your content and our license to use it

You keep ownership of what you post. By posting, you give RateCarriers a non-exclusive, royalty-free, worldwide license to host, display, reproduce, format, and distribute your content on the Site and in sharing or promoting the Site (for example, a carrier's score card shared on social media). This license lets us include your ratings in carrier scores, leaderboards and statistics, and continues for ratings and answers already counted in scores after you delete your account, as explained in our Privacy Policy.

You promise that what you post is based on your own honest experience, that you have the right to post it, and that it doesn't break any law or anyone else's rights.

7. How scores work

Drivers rate a carrier from 1 to 10 in eight categories. Each rating becomes one 0–100 score using the same weights for every carrier: Safety 27%, Pay 18%, Equipment 13%, Respect 10%, Management 9%, Dispatch 9%, Home time 9% and Benefits 5%. A carrier's score is the average of its drivers' scores.

We never hand-adjust a score. A score changes only when drivers add or update ratings, or when we remove ratings that break the Community Guidelines (for example, fake or duplicate ratings).

8. Carriers and companies

• Companies can ask us to correct factual carrier details (like an address or company name) through our contact page.
• Where we offer it, companies may respond publicly to driver comments. Responses follow the same Guidelines as everyone else.
• Companies can report content that breaks the Guidelines. We don't remove honest reviews just because a company disagrees with them.
• No one can pay RateCarriers to change a score, remove or hide an honest review, or rearrange reviews. If we ever offer paid features to companies, such as advertising or a sponsored spot, they will be clearly labeled and will never affect scores, ratings or reviews.
• Companies and their staff may not rate their own company or a competitor, offer drivers anything in exchange for a rating, or pressure or threaten drivers over what they post.

9. Reports and moderation

Use the Report button on a carrier page, or email , to tell us about content that breaks these Terms or the Guidelines. We may review, remove, or limit content, and warn, suspend or close accounts, when we believe someone has broken the rules or put others at risk. We don't pre-screen everything posted, and we're not obligated to remove content just because it's been reported.

If a post contains a threat of violence or a risk to someone's safety, report it right away. We treat these first and may contact law enforcement.

10. Copyright complaints

We respect copyrights and respond to valid notices under the Digital Millennium Copyright Act (DMCA). If you believe something on the Site infringes your copyright, email with:

• your physical or electronic signature;
• the copyrighted work you believe was infringed;
• the material on the Site you want removed, with its web address;
• your name, mailing address, phone number and email;
• a statement that you have a good-faith belief the use isn't authorized by the owner, its agent or the law; and
• a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner.

If your content was removed and you believe that was a mistake, you can send a counter-notice to the same address. We close the accounts of repeat infringers.

11. Company names and logos

Carrier names, logos and trademarks belong to their owners. We use them only to identify the carrier being discussed. Their appearance on the Site doesn't mean the carrier endorses or is affiliated with RateCarriers. Companies can ask us to fix or remove a logo through our contact page.

12. Things you agree not to do

• Post fake, paid-for, or conflicted ratings, or use multiple accounts.
• Copy, scrape or harvest the Site's data or other users' information with bots or automated tools, except search engines following our robots.txt.
• Try to discover who a driver is, or contact a driver to pressure them about what they posted.
• Break, overload, probe or get around the Site's security, rate limits or features.
• Use the Site for anything illegal.

13. Disclaimers

The Site is provided "as is" and "as available." To the fullest extent allowed by law, we make no warranties of any kind, express or implied, including that the Site will be accurate, complete, uninterrupted or error-free, or that any rating, review, score or carrier detail is correct. Decisions you make based on the Site are your own.

14. Limits on our liability

To the fullest extent allowed by law, RateCarriers and the people who run it will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, wages, data or opportunities, arising from your use of the Site or anything posted on it. Our total liability for any claim relating to the Site is limited to $100. Some places don't allow these limits, so they may not fully apply to you.

15. Your responsibility for your posts

If someone brings a claim against RateCarriers because of something you posted or because you broke these Terms, you agree to cover the reasonable costs of that claim, including reasonable attorneys' fees, to the extent allowed by law.

16. Ending your account

You can ask us to delete your account at any time by emailing . We may suspend or close accounts that break these Terms or the Guidelines, or that put other users or the Site at risk. Sections that by their nature should continue (such as the content license for ratings already counted, disclaimers and limits on liability) continue after an account is closed.

17. Governing law and disputes

These Terms are governed by applicable U.S. federal law and the laws of the state where RateCarriers is based, without regard to conflict-of-law rules, unless the law where you live gives you other rights.

Before filing any claim, please email us at and give us 30 days to try to resolve it.

18. Changes to these terms

We may update these Terms. The date at the top will always show the latest version. If a change is significant, we'll post a notice on the Site and may email account holders. Continuing to use the Site after a change means you accept the updated Terms.

19. Contact us

Questions about these Terms: or our contact page.